Decanting tenants a fantastic practice guide


Every time a recent disaster occurred, a leading Housing Association deployed an on-the-ground catastrophe response (CATS) teams could keep the large number of displaced tenants from the impacted area. The Housing Association required a crisis housing solution for that team that may provide:

• 24/7/365 usage of comfortable, long term accommodations

• Flexible leasing terms and length of stay options

• Convenient locations inside the affected regions additionally,

to ensure costs were managed effectively, the corporation required an answer that included consolidated, centralised billing. Previously, associates were negotiating lease terms and signing agreements without company authorisation. This ended in higher lodging costs, increased incidental charges and greater financial risks and exposure for the employee as well as the client.


The Housing Association had to secure an extensive emergency housing solution that will keep costs down and streamline the billing process so the CATS team could focus on meeting their tenant’s needs. Jigsaw, using its broad inventory of hotels, apartments, homes and much more, was able to give you the Housing Association CATS teams with furnished apartments to have an extended stay over Four weeks. This solution offered several benefits, including:

• Major cost benefits

By consolidating all disaster-related employee costs, using furnished apartments as opposed to hotels, and identifying convenient options in the specific location, the consumer was able to reduce staff overtime previously used on invoicing and processing, eliminate temporary stay hotel taxes and caused Jigsaw to negotiate exceptional leasing terms for longer (60 day) stays.

• Improved operating efficiencies through centralisation

Centralisation from the temporary housing process through Jigsaw allowed the consumer to boost operating efficiencies by providing an individual source for many housing needs, streamlining CATS team location tracking, eliminating unproductive lease term negotiations including departure penalty issues and increasing critical management time needed for repairs or relocation. Providing an emergency housing solution for the leading Housing Association catastrophe response (CATS) teams.

• Improved associate productivity

Furnished apartments offered an even more comfortable, home-like environment with larger rooms, full-size kitchens and separate rooms. This solution allowed the client’s employees to focus less about the stress and inconveniences in connection with getting away from home for long intervals and much more on fulfilling the displaced tenant’s needs.

• Enhanced usage of critical information

Centralised event data allowed for simplified and consolidated catastrophe reporting. Furthermore, this functionality provided enhanced reporting features important for successfully managing expenses, sharing information and improving service. Results Through providing a forward-thinking emergency housing solution that included simplified invoicing, a consolidated leasing process and more suitable housing accommodations, Jigsaw surely could help the client save a lot of time, money and resources. Because of this, the Housing Association enjoyed a savings in excess of 20,000 GBP annually in taxes and reduced daily accommodation rates by approximately 12/day GBP per apartment. To understand more about this case study or how Jigsaw can work together with you to provide a temporary housing solution for the catastrophe response teams, please call 0845 0000 792 or complete the proper execution below.

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