Decanting tenants a good practice guide


Each time a recent disaster occurred, a respected Housing Association deployed an on-the-ground catastrophe response (CATS) teams could secure the great number of displaced tenants within the impacted area. The Housing Association required a crisis housing solution for the team that may provide:

• 24/7/365 use of comfortable, long-term accommodations

• Flexible leasing terms and duration of stay options

• Convenient locations in the impacted areas additionally,

to ensure costs were managed effectively, the corporation required an answer that included consolidated, centralised billing. Previously, associates were negotiating lease terms and signing agreements without company authorisation. This resulted in higher lodging costs, increased incidental charges and greater financial risks and exposure for both the employee and also the client.


The Housing Association had to secure a comprehensive emergency housing solution that might keep your charges down and streamline the billing process and so the CATS team could give attention to meeting their tenant’s needs. Jigsaw, featuring its broad inventory of hotels, apartments, homes plus much more, might give you the Housing Association CATS teams with furnished apartments on an extended stay over Four weeks. This solution offered several positive aspects, including:

• Major cost savings

By consolidating all disaster-related employee costs, using furnished apartments instead of rooms in hotels, and identifying convenient options in the specific location, your client was able to reduce staff overtime previously invested in invoicing and processing, eliminate short-run stay hotel taxes and worked Jigsaw to barter exceptional leasing terms longer (8 week) stays.

• Improved operating efficiencies through centralisation

Centralisation of the temporary housing process through Jigsaw allowed your client to enhance operating efficiencies by offering a single source for those housing needs, streamlining CATS team location tracking, eliminating unproductive lease term negotiations including departure penalty issues and increasing critical management time required for repairs or relocation. Providing an urgent situation housing solution for a leading Housing Association catastrophe response (CATS) teams.

• Improved associate productivity

Furnished apartments offered a more comfortable, home-like environment with larger rooms, full-size kitchens and separate living rooms. This solution allowed the client’s employees to target less around the stress and inconveniences related to being away from home for long periods of time plus more on fulfilling the displaced tenant’s needs.

• Enhanced usage of data

Centralised event data allowed for simplified and consolidated catastrophe reporting. Moreover, this functionality provided enhanced reporting features necessary for successfully managing expenses, sharing information and improving service. Results By giving a forward-thinking emergency housing solution that included simplified invoicing, a consolidated leasing process and much more suitable housing accommodations, Jigsaw was able to profit the client save lots of time, money and resources. Consequently, the Housing Association experienced a savings greater than 20,000 GBP annually in taxes and reduced daily accommodation rates by approximately 12/day GBP for each and every apartment. To explore this situation study or how Jigsaw perform with you to provide a temporary housing solution for the catastrophe response teams, please call 0845 0000 792 or complete the shape below.

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