Decanting tenants an outstanding practice guide


Whenever a recent disaster occurred, a respected Housing Association deployed an on-the-ground catastrophe response (CATS) teams could secure the many displaced tenants within the impacted area. The Housing Association required a crisis housing solution to the team that may provide:

• 24/7/365 entry to comfortable, long lasting accommodations

• Flexible leasing terms and duration of stay options

• Convenient locations inside the affected regions additionally,

to make sure costs were managed effectively, the company required a remedy that included consolidated, centralised billing. Previously, downline were negotiating lease terms and signing agreements without company authorisation. This led to higher lodging costs, increased incidental charges and greater financial risks and exposure for both the employee and the client.


The Housing Association required to secure an extensive emergency housing solution that could keep costs down and streamline the billing process therefore the CATS team could focus on meeting their tenant’s needs. Jigsaw, having its broad inventory of hotels, apartments, homes and much more, was able to give you the Housing Association CATS teams with furnished apartments on an extended stay over 30 days. This solution offered several advantages, including:

• Major personal savings

By consolidating all disaster-related employee costs, using furnished apartments as an alternative to rooms in hotels, and identifying convenient options within a specific location, the consumer was able to reduce staff overtime previously spent on invoicing and processing, eliminate short term stay hotel taxes and worked with Jigsaw to barter exceptional leasing terms for longer (8 week) stays.

• Improved operating efficiencies through centralisation

Centralisation with the temporary housing process through Jigsaw allowed your client to boost operating efficiencies through providing one particular source for all housing needs, streamlining CATS team location tracking, eliminating unproductive lease term negotiations including departure penalty issues and increasing critical management time required for repairs or relocation. Providing an urgent situation housing solution for any leading Housing Association catastrophe response (CATS) teams.

• Improved associate productivity

Furnished apartments offered a far more comfortable, home-like environment with larger rooms, full-size kitchens and separate living rooms. This solution allowed the client’s employees to target less around the stress and inconveniences associated with getting away from home for too long durations and much more on fulfilling the displaced tenant’s needs.

• Enhanced usage of information

Centralised event data allowed for simplified and consolidated catastrophe reporting. In addition, this functionality provided enhanced reporting features important for successfully managing expenses, sharing information and improving service. Results Through providing a forward-thinking emergency housing solution that included simplified invoicing, a consolidated leasing process plus much more suitable housing accommodations, Jigsaw was able to assist the client save a significant amount of time, money and resources. Because of this, the Housing Association possessed a savings greater than 20,000 GBP annually in taxes and reduced daily accommodation rates by approximately 12/day GBP for every apartment. To explore this situation study or how Jigsaw perform together with you to give a temporary housing solution for your catastrophe response teams, please call 0845 0000 792 or complete the design below.

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