Free CMQ/OE Sample Questions and Online Practice Exams
Free CMQ/OE Practice Test
1. One impediment to bringing about effective change could be that the subjects being studied may intentionally or unintentionally change their behavior due to the fact they’re aware they’re being monitored, and never on account of any fundamental areas of the experiment. This is whats called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions
2. The theories of Abraham Maslow are foundational portions of which of the management styles?
Scientific management
Human relations management
Management by objective
Management by results
3. The information management approach through which individuals add their knowledge with a common storehouse (such as a database) is known as a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), it also uses many tools which are not a proprietary part of the methodology. Which of the outside tools commonly used in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache method of business processes is termed the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name emanates from studies of workers with a factory called Hawthorne Works during the early part of the twentieth century. The research discovered that when workers know they’re being monitored in an experiment, the results from the experiment tend to be unique of those achieved by workers enjoying an identical experiment who’re unaware that they’re being monitored. Sometimes the main difference is positive, and sometimes the main difference is negative, when workers know they’re being observed in an experiment, the results are often skewed, and this must be taken into account.
2. B: Human relations management. Abraham Maslow’s theories are foundational for the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by a hierarchy of needs, which a lot of people have called a pyramid. At the end are the most elementary physical needs, then safety, then love/belonging, then esteem, with self-actualization at the pinnacle. Maslow thought that no one is able for individuals to offer the goal of meeting their higher level needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The information management approach through which individuals add their knowledge with a common storehouse (such as a database) is known as a codification strategy, or push strategy. The opposite answer choices are all instruments or strategies widely used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also called a fishbone diagram, will be used as part of the Five Whys technique for progressing to the foundation of the problem. The diagram concept was developed by Kaoru Ishikawa, in fact it is widely used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache method of business processes is termed the Nine Boxes Model. It consists of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is often used in the appearance of employee training programs.
More details about CMQ/OE Practice Exams go our new site