Manager of Quality & Organizational Excellence Certification

Free CMQ/OE Practice Test

1. One impediment to bringing about effective change is that the subjects being studied may intentionally or unintentionally change their behavior due to the fact they’re aware they’re being monitored, instead of because of any fundamental elements of the experiment. This is known as the:

Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions

2. The theories of Abraham Maslow are foundational elements of which of those management styles?

Scientific management
Hr management
Management by objective
Management by results

3. The knowledge management approach where individuals add their knowledge to a common storehouse (like a database) works as a:

Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy

4. Six Sigma has five phases (DMAIC), just about all uses many tools which are not a proprietary the main methodology. Which of those outside tools commonly used in Six Sigma would utilize an Ishikawa diagram?

TRIZ
Taguchi methods
Five Whys
Quality Function Deployment

5. The Rummler-Brache method of business processes is recognized as the:

Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers

1. A: Hawthorne effect. The name comes from studies of workers with a factory called Hawthorne Works in early the main last century. The analysis learned that when workers know they’re being monitored within the cmq/oe exam questions, the outcome with the experiment tend to be different than those achieved by workers enjoying an identical experiment that are unaware that they are being monitored. Sometimes the difference is positive, and frequently the difference is negative, when workers know they’re being observed within the experiment, the outcome in many cases are skewed, which must be taken into consideration.

2. B: Hr management. Abraham Maslow’s theories are foundational to the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by the hierarchy of needs, which many individuals have identified as a pyramid. At the bottom are the most elementary physical needs, then safety, then love/belonging, then esteem, with self-actualization at the pinnacle. Maslow considered that fat loss for folks to get the objective of meeting their more impressive range needs if their lower level needs aren’t already being met.

3. C: Codification strategy. The knowledge management approach where individuals add their knowledge to a common storehouse (like a database) works as a codification strategy, or push strategy. The other answer choices are all instruments or strategies popular in knowledge management.

4. C: Five Whys. An Ishikawa diagram, also referred to as a fishbone diagram, would be used as part of the 5 Whys technique for dealing with the basis of an problem. The diagram concept was made by Kaoru Ishikawa, and it’s also popular for product design and defect prevention purposes.

5. B: Nine Boxes Model. The Rummler-Brache method of business processes is recognized as the Nine Boxes Model. It includes three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is usually utilized in design for employee training programs.
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