Manager of Quality & Organizational Excellence Qualifications

Free CMQ/OE Practice Test

1. One impediment to leading to effective change could be that the subjects being studied may intentionally or unintentionally change their behavior since they’re aware they’re being monitored, and not as a result of any fundamental elements of the experiment. This is known as the:

Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions

2. The theories of Abraham Maslow are foundational aspects of which of such management styles?

Scientific management
Hr management
Management by objective
Management by results

3. The information management approach in which individuals add their knowledge to some common storehouse (like a database) can be described as:

Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy

4. Six Sigma has five phases (DMAIC), it uses many tools that aren’t an exclusive area of the methodology. Which of such outside tools commonly doing work in Six Sigma would utilize an Ishikawa diagram?

TRIZ
Taguchi methods
Five Whys
Quality Function Deployment

5. The Rummler-Brache method of business processes is known as the:

Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers

1. A: Hawthorne effect. The name originates from studies of workers at a factory called Hawthorne Works noisy . area of the last century. The research learned that when workers know they’re being monitored during an cmq oe essay questions, the outcomes in the experiment are usually distinct from those achieved by workers enjoying a similar experiment that are unaware that they are being monitored. Sometimes the real difference is positive, and frequently the real difference is negative, however, if workers know they’re being observed during an experiment, the outcomes tend to be skewed, which has to be taken into consideration.

2. B: Hr management. Abraham Maslow’s theories are foundational on the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by a hierarchy of needs, which many individuals have described as a pyramid. At the bottom would be the most basic physical needs, then safety, then love/belonging, then esteem, with self-actualization towards the top. Maslow thought that just isn’t possible for people to own objective of meeting their advanced needs if their lower level needs aren’t already being met.

3. C: Codification strategy. The information management approach in which individuals add their knowledge to some common storehouse (like a database) can be described as codification strategy, or push strategy. Another answer choices all instruments or strategies widely used in knowledge management.

4. C: Five Whys. An Ishikawa diagram, also known as a fishbone diagram, could be used as part of the 5 Whys method of getting to the main of your problem. The diagram concept was created by Kaoru Ishikawa, in fact it is widely used for product design and defect prevention purposes.

5. B: Nine Boxes Model. The Rummler-Brache method of business processes is known as the Nine Boxes Model. It is made up of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is frequently found in the design of employee training programs.
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